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Department
 
Service Statement to CitizensOur commitments (continued)RecourseIf you disagree with a decision that concerns you, are unhappy with the way that we have met our commitments, or are dissatisfied with our programs, measures or services, you have certain recourse. If you disagree with a decision, you may thus file an: Application for review Under the provisions of the Individual and Family Assistance Act and by virtue of the Québec Parental Insurance Plan, you can apply for a new study of a decision rendered by the office responsible for your file. In this type of situation, we are committed to:
How to file and application for review Under the Individual and Family Assistance Act Under the Québec Parental Insurance Plan Application for and administrative review In some situations, you may apply for an administrative review of a decision rendered further to an application that you have submitted by virtue of certain programs, measures or services offered by the Ministère de l’Emploi et de la Solidarité sociale. To find out more, we invite you to consult our Web site or contact the Bureau des renseignements et plaintes at the Ministère de l’Emploi et de la Solidarité sociale. Complaints If you feel that we have failed to meet our commitments, disagree with a decision that concerns you or are dissatisfied with our programs, measures or services, we invite you to contact the administrative unit in question or the Bureau des renseignements et plaintes. In this type of situation, the Bureau des renseignements et plaintes is committed to:
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