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Centre de communication avec la clientèle

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Direct telephone access to social solidarity services

Direct telephone access to social solidarity services Contact us

The Centre de communication avec la clientele (CCC) is a client call centre whose mission is to quickly answer all questions from the public on a variety of social solidarity services. CCC officers can also make certain changes to the files of last-resort financial assistance recipients (all operations are fully confidential).

The CCC is thus a gateway to the Department and responds quickly to client requests:

• Obtain information on the Social Assistance Program, the Social Solidarity Program and other income security programs
• Find out the status of your file;
• Get explanations concerning a decision notice or claim;
• Receive help in completing a form;
• Report a change of address;
• File a claim for special benefits, such as eyeglasses and dental prostheses;
• Get new claim slips;
• Obtain a copy of your relevé 5 slip for income tax purposes;
  
• Report a change in your circumstances, such as a move or new job;
• Find out your rights and obligations as a recipient;
• Request that forms and information folders be sent to you.

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