Ministère du Travail, de l'Emploi et de la Solidarité sociale.
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Statement of Services to Citizens

Providing you with quality services is our primary concern

The Ministère de l’Emploi et de la Solidarité sociale is pleased to present its Statement of Services to Citizens. It contains the commitments we have made to clients and testifies to the efforts undertaken by the Ministère to continually improve the quality of its services.


Our mission

The mission of the Ministère de l’Emploi et de la Solidarité sociale is to facilitate a balance between workforce supply and demand in the labour market, promote the economic and social inclusion of the most vulnerable members of society, support community action and volunteering and simplify access to government services.

Our core services

Simplified access to public services:

  • Information on government programs and services
  • Government information in emergency situations
  • Online services offered by government departments and agencies through the Québec Portal (www.gouv.qc.caLink to external site.), My Québec Services Account and Zone entrepriseLink to external site.
  • The Service québécois de changement d’adresse, which enables you to notify several government departments and agencies of a change of address in a single operation
  • The services of a commissioner for oaths

Services related to the Directeur de l’état civil and other public registers:

  • Registration of life events, i.e. birth, marriage, civil union and death, in the Québec register of civil status
  • Single application form for declarations of birth, death, or a change of name or designation of sex in order to simplify access to programs and services
  • Issuing of certificates, copies of acts and attestations of birth, marriage, civil union and death by the Directeur de l’état civil
  • Change of a name or designation of sex entered in the Québec register of civil status
  • Consultation of the Québec land register; receipt, processing and billing of applications for registration; and applications for copies of documents
  • Consultation of the public enterprise register and registration of businesses that carry on their activities in Québec, regardless of their legal form

Employment, solidarity and social inclusion services:

  • Information on the labour market and placement services for Québec’s population and employers
  • Development of workforce skills and promotion of employment
  • Specialized services to help people enter the labour market and specialized services for employers with human resources management needs
  • Payment of financial assistance to individuals and families who do not have sufficient income or who are experiencing certain problem situations
  • Support and assistance to enable people to regain their personal, social and professional autonomy

Québec Parental Insurance Plan:

  • Payment of benefits to workers who take leave upon the birth or adoption of a child

Support for community action and volunteering:

  • Support to facilitate access to government resources
  • Financial support for community organizations
  • Support for the development of volunteering and donating
Last update: 2016-03-30 Top of Page

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